The Matsunichi MP97 9.7" tablet is not a Marquis product and is not supported on this site.
For support for the MP97, please visit LePan.

We support Marquis Tablets only. 

Other products, such as Polaroid Blu-ray players, DVD players and portable speakers, are supported by Matsunichi Digital Holdings Limited at: http://www.matsunichi.com.cn/. Email: service@matsunichi.com.cn

For questions about other Matsunichi products, please try: http://www.matsunichi.com.cn/